Shocking service

My first RCS card was "cloned" and a bill of R8500.00 spent - after a month the dispute was settled and closed. It then took me 3 trips to the store to activate a new card - finally I purchased curtains to the value of R1898.00 they gave me tape tops instead of eyelets so I returned them and requested a refund on the card. That was on October 12 2017 - 2 months later and numerous phone calls to merchant services/ customer services and the Corricraft store - NO BODY has ever called me to sort out and i find myself calling everyone to get them to do something - everyone has said they would get back to me but nobody has - why must i run around getting info on what the consultant should do? surely there are policies in place for refund ?? i have not paid my Nov installment as no one can give me an accurate statement I am shocked at the lack of service and blantant disregard - so they expect me to pay the money with NO GOODS ?? what exactly is going on with you guys? can someone please just refund me so i can close this card and be done with RCS THE UTMOST WORST COMPANY TO EVER DEAL WITH