Shocking lack of professionalism from RCS

I JUST APPALED at the phone call I had just had from the RCS pre-legal department. I'm fully aware that my account is in arrears; being unemployed for the past year and a half will do that to you. The insurance on the account has run out, so I am liable for the rest - perfectly acceptable, of course.

I am returning to work (I work in the cruise industry) on the 1st of December, and then I'll be able to pay off the last little bit of my account, and God knows, they'll never see another penny from me again.

I don't need to be lectured by a call centre agent on how "other unemployed people have managed to make payments." That's ****** good for them, but my personal financial situation as it stands, such as it is, has absolutely NOTHING to do with a CALL CENTRE AGENT.

I will settle this account as soon as I'm back at work.

And threats of legal action? Take a number and stand in line.