Shocking incompetence

Item: RCS
Rating: 1
Author: darren S

I keep getting SMS messages to say my account is in arrears then get told i was handed over. I sent POP to payments at RCS proving otherwise and i get told the ref# i used was incorrect. I use the same EFT payments since inception of payments to RCS and now all of a sudden its not correct. I see it also affected my credit score to say i am 30 days in arrears. I have never been in arrears for the past 16 years for anything!!! i want this resolved!!

Helpful (0)

Replies (2)

RCS's replyOfficial

15 Nov 2020, 10:27

Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group

RCS's reply15 Nov 2020, 10:27

Official

RCS's replyOfficial

26 Nov 2020, 14:13

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply26 Nov 2020, 14:13

Official