SHOCKING CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!

Worst customer service I have ever had to deal with. I have a RCS account and paying my monthly repayments each and every month. We are now In DECEMBER and my JANUARY Payment is still not allocated to my account. I have been trying to resolve this issue for 12 months now and it's still not resolved. I have been sending the proof of payment more than 20 times to RCS while paying for interest. After no attempt have been made to allocate my payment, they have handed me over to debt collectors, I am paying more interest and debt collecting fees still after 12 months just because no one will allocate my payment. I Have also send my POP through to this debt collecting company (ARA GROUP) more than 20 times and still nothing gets done about it. I am still paying for all these fees and when I ty to contact them I get transferred to 30 different people having to explain my story to them over again and then they have received the proof of payment and will allocate it. After a very long draining 12 months this IS STILL NOT DONE. I still get 5 calls a day telling me I am in arrears, and I still don't get any help from RCS OR ARA GROUP. I have never experienced such bad customer care. I will not advise anyone to open an account with RCS You will just have headaches and a lot of expenses that you aren't supposed to pay.