Shocking Customer Service

Item: RCS
Rating: 1
Author: Laura R

What a mission to get money owed to me back...after settling the loan amount in FULL! Having jumped through hoops and providing all the required documentation and explanation .... and numerous follow up emails... I am still waiting for the refund owed to me. So much for the 7 working day SLA.... we are 19 working days down the way and NOTHING!

Helpful (0)

Replies (3)

RCS's replyOfficial

30 Sept 2021, 14:39

Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group

RCS's reply30 Sept 2021, 14:39

Official

Laura R's updateReviewer Update

30 Sept 2021, 14:44

Thank you for your reply. I am hoping your escalating the issue will prompt more action than all my mails have.

Laura R's update30 Sept 2021, 14:44

Reviewer Update

Thank you for your reply. I am hoping your escalating the issue will prompt more action than all my mails have.

RCS's replyOfficial

21 Oct 2021, 12:07

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply21 Oct 2021, 12:07

Official