JP
Jocelyn P

1 reviews | Active since Jul 2012

18 Jan 2021, 15:48

SHOCKING AND DISINTERESTED COMPANY!!! STILL WAITING FOR THE CALL YOU PROMISED ME!!!!

Today is 6 days since I lodged a complaint against RCS for failing to make contact with me regarding the ongoing messages I'm receiving to say I haven't paid my account when I paid more than the instalment amount, TWICE in December. Only to receive another sms in early January to say that my instalment was now R400 more a month with no explanation.

I have just contacted RCS again, only to be put through to four different departments and then to have the shear "pleasure" of being put through to Nondumiso Nsiki who seemed to be preoccupied and disinterested in assisting. When explaining what has happened, she kept dead silent and said "sorry I don't have the answer. Phone head office." I then had to painfully suck the number and email address out of her.

WHEN ARE YOU GOING TO MAKE CONTACT WITH ME LIKE YOU PROMISED????????

Your business is a complete mess and disaster! SHOCKING!!!!!

0
Replies (1)
RCS
RCS's reply18 Jan 2021, 17:52
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group