SHOCKED WITH THE SEVICE FROM RCS

I PAID MY SETTLEMENT AMOUNT AND REQUESTED A PAID UP LETTER . ME AND MY HUSBAND NEED THE LETTER FOR THE BANK FOR A PRE APPROVAL AT THE BANK. AND THIS ACCOUNT IS THE ONLY HOLD UP. I EMAILED MY PROOF OF PAYMENT 6 TIMES AND AND PAID IT UP ON THE 25TH AUGUST 2020. WHICH WITH ANY BANK THE PAYMENT WILL RWFLECT WITHIN 3 WORKING DAYS BUT I AM BEING TOLD TO WAIT 4 TO 5 WORKING DAYS. I HAVE SPEND R300 ON AIRTIME AND UNTIL NOW NO HELP THROUGH SPEDING THIS AMOUNT OF MONEY I WSS CUT OFF CALLS TRANSFERED TO TEAM LEADER AND PUT ON HOLD FOR AN HOUR. I AM DISGUSTED WITH THE SERVICE I AM RECEIVING AND I WOULD NOT RECOMMEND ANYONE TO TAKE OUT A RCS ACCOUNT. I RECEIVED A REFERENCE NUMBER AND REQUESTED A CALL BACK TODAY AND EXPLAINED BY 2 TODAY OUR BANK WILL NEED THE PAID UP LETTER FOR THE PRE APPROVAL AND NEVER RECEIVED EITHER. . I WANT SOMEONE TO PHONE ME BACK AND APPOLOGISE FOR THE WAY I WAS TREATED AND IMMEDIATELY EMAIL ME THE PAID UP LETTER. IF THIS IS WHAT U CALL SERVICE EXCELLENCE THEN I SHOCKED. MY NAME IS FAYE STEMMET MY EMAIL ADDRESS IS *** MY CELL NUMBER ***. THIS IS MY LIFE THIS PEOPLE ARE MESSING WITH AND NO ONE GIVE A DAMN.