Shocked at RCS treatment

Wow im so shocked with RCS. Have been with them for many a year and now that im struggling they run off and hand me over. I have corresponded with them regarding my financial situation .Explained that im drowning in debt. Made arrangement to pay the money for a period of time until im back on my feet and what do they do.THEY FREAKEN hands me over.To pay lawyers fees even though i am struggling. Wow i am really really astounded.Don't know if i should have ****** a bank to pay the money owed to them.What part of i do not have money did you not understand.Now this just went and messed up my credit history even more then what it currently was.SO SHOCKED