Sheer incompetence of RCS/Edgars credit control department

Seriously disappointed in the poor customer service and sheer incompetence of the credit control department. They dont respond to emails containing proof of payments, they dont allocate the payments and confirm that over the phone but when you send the proof of payments via email as requested they say that all payments were allocated but your total outstanding remains the same and they ignore numerous requests for an updated statement of account. That is theft.