SETTLEMENT: THE INCOMPETENCE OF RCS

On the 28th February 2020. I called RCS and received my settlement amount. Which I paid that evening into their account using my EFT services. I waited for confirmation but no response. I saw a debit deduction and assumed that their system was not yet updated and that I would get a reversal. NOTHING.

It has been 2 months of calling and receiving NO REPLY emails. Having to wait for more than 40minutes to speak to a consultant. Yes I understand the pandemic hit our s****s but REALLY.

I have stopped debit payment from my bank only to realise that they still deducted monies. HOW u ask by deducting a smaller amount from my account. During this time of the pandemic instead of assisting people you still have time to take more.

Is it really so HARD to close an account with RCS. WHEN WILL I GET MY MONEY BACK!!