GM
Gosekwang M
1 reviews | Active since Oct 2015
29 Jun 2016, 11:35
SETTLEMENT OFFER
<p> </p> <p>I have an account with RCS, that I am currently battling to afford. I called the contact centre and enquired if I could get a settlement offer to pay of the account. Taking into consideration that, the current amount is calculated as if it would take me a certain period to pay it, and I would like to pay it off with a lump sum before I am blacklisted.</p> <p>I have also read on the internet that other clients were offered between 60% and 30% discount.</p> <p>Why am I not being considered for a settlement?</p>
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Replies (2)
RCS's replyOfficial
29 Jun 2016, 12:31Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********
Kind Regards
RCS Group
Best regards,
RCS's reply29 Jun 2016, 12:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
01 Jul 2016, 09:51Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply01 Jul 2016, 09:51
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,