VM
Veronica M
1 reviews | Active since May 2019
07 Nov 2019, 14:11
Settlement Letter
I've been waiting for my settlement letter since Tuesday.
It has been over 48 hours. Now when i called the call centre number ***, I'm told the letter was sent yesterday but to an incorrect email address. The consultant 9 Nell Cebisa) who was helping me on the phone is going to send an email to the consultant who sent the letter to the incorrect email address to resend the letter.
Which means i have to wait again for hours for this RCS to email the settlement letter. This is unacceptable, and i currently receive the RCS loan statement via email and every time i call i asked to verify my email address? Why was the letter sent to an incorrect email?
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Replies (3)0
Replies (3)
RCS's replyOfficial
07 Nov 2019, 14:30Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply07 Nov 2019, 14:30
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
VM
Veronica M's updateReviewer Update
08 Nov 2019, 10:23Hi,
I haven't received any feedback from RCS. how long does it take to send a settlement letter?
my ID number ***
I haven't received any feedback from RCS. how long does it take to send a settlement letter?
my ID number ***
VM
Veronica M's update08 Nov 2019, 10:23
Reviewer Update
Hi,
I haven't received any feedback from RCS. how long does it take to send a settlement letter?
my ID number ***
I haven't received any feedback from RCS. how long does it take to send a settlement letter?
my ID number ***
RCS's replyOfficial
08 Nov 2019, 10:37Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS
RCS's reply08 Nov 2019, 10:37
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS