Settlement letter

I was under debt review many moons ago and I got a Court order declaring me not be no longer over indebted and I sent the order to all my creditors including rcs and they all removed that status except for rcs. I have however was still going into the game store and paying every month and now my balance is zero but I'm not getting joy from rcs with them furnishing me with my paid up letter. I have been sent from piller to post without any luck. What a nonsense service from a such a huge company.