Settlement amount

I have asked RCS for a settlement amount they told me to contact consumer friend and if I were to settle earlier I would qualify for a further 20% discount,The call was made on the 28 Jan 2015 .I further to that contacted Consumer Friend the service received was pathetic I only received a letter today and that with the exact same settlement RCS told me was outstanding,I have had the same with Direct Axis yet service provided was same day and the discount received allowed me to settle furthermore they settlement date was to the 25 Feb,I was amazed with the brilliant service why cant RCS provide me with that type of service instead I am calling and following up on a letter that should of been sent to me already .Consumer friend very bad service just makes RCS look bad ,I would appreciate a response asap.Yet if I stop paying this account this will hound me down as if I am a ***** ,