MN
Mpho N

1 reviews | Active since Jan 2013

16 Jul 2018, 10:42

SETTLED THE LOAN AND STILL RECEIVED A STATEMENT WITH AN AMOUNT. WHAT IS THIS???????

The best moment in ones time is to settle a loan that is hanging on his back. I settled my loan with RCS on the 18th of June 2018 and received a paid up letter on the 21st of June. I was happy to see no debit at the end of that month, because I have seen complains on HelloPeter of people being debited even after they have settled their loans way before their debit dates. So I was finally done with RCS. Today, 16 July 2018, I received a statement showing that I should pay an amount of R544.51 that says it is a monthly payment. This is unfair as I have settled this loan. To me settlement means I do not owe you anything anymore, and I have a paid up letter to prove that.

I sent an email to get clarity on this and tried to call but was put on hold forever.

What is going on here.

0
Replies (2)
RCS
RCS's reply20 Jul 2018, 11:41
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply23 Jul 2018, 14:17
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS