Settled account billed and not closed

<p>My wife and I both had accounts with RCS, we requested for settlement letters to pay off the account on 02/12/2016 upon receipt of letters I settled our accounts on the 03/12/2016 to date we receiving letters informing us that we in arrears, before that throughout the month we been following up for funds to be allocated that was also a struggle, we are so fed up of this poor service we have done all that is required of us to do.</p>