SJ
SA J
1 reviews | Active since Apr 2014
14 Jun 2024, 10:49
**** service!!
I am ****en sick and tired of the harassment, I made an arrangement with a lady consultant over the phone for the 15th of March only and deductions to be done as per my agreement on my salary date which is the 27th of every month. I have received many phone calls and as soon as I explain to them then the phone get dropped in my ear, same thing happened yesterday. I received a call from a consultant sometime during May on a Saturday, I asked to speak to the Manager, she gave the phone to a Coloured Team leader. The team leader promised to call back but she never called back. After that phone call I received calls every single day.. Listen to the recording that I instructed the consultant to deduct on the 15th of March only and tell your consultants to stop calling me because I'm not going to be liable for someone who did not do what I advised them to do.. I am sick and tired, I also received a message today that I got paid today from RCS. Sort your **** out before I post it on social media!!
Helpful (0)
Replies (19)0
Replies (19)
RCS's replyOfficial
16 Jun 2024, 09:36Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
RCS's reply16 Jun 2024, 09:36
Official
Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
SJ
SA J's updateReviewer Update
18 Jun 2024, 17:12Another call today, please sort out this matter because I'm very tired of the harassment. Girl with an attitude called me from *** an dropped the phone in my ear when I was busy explaining.Train your consultants the TCF rule.
SJ
SA J's update18 Jun 2024, 17:12
Reviewer Update
Another call today, please sort out this matter because I'm very tired of the harassment. Girl with an attitude called me from *** an dropped the phone in my ear when I was busy explaining.Train your consultants the TCF rule.
RCS's replyOfficial
18 Jun 2024, 17:49Hi Sherees Appel, thank you for taking my call. Please note that your enquiry has been escalated to the relevant department as per our telephonic conversation.
RCS's reply18 Jun 2024, 17:49
Official
Hi Sherees Appel, thank you for taking my call. Please note that your enquiry has been escalated to the relevant department as per our telephonic conversation.
SJ
SA J's updateReviewer Update
21 Jun 2024, 10:09It's been a week today, still no feedback. I have been receiving Sms's after the phone call on the 18th that an amount of R1000 something to be deducted on the 27th. I have not arranged for any person to deduct that amount, I'm giving RCS until 14:00 today to resolve the matter. My next step will be social media
SJ
SA J's update21 Jun 2024, 10:09
Reviewer Update
It's been a week today, still no feedback. I have been receiving Sms's after the phone call on the 18th that an amount of R1000 something to be deducted on the 27th. I have not arranged for any person to deduct that amount, I'm giving RCS until 14:00 today to resolve the matter. My next step will be social media
RCS's replyOfficial
21 Jun 2024, 10:20Good day SA Jackson,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply21 Jun 2024, 10:20
Official
Good day SA Jackson,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
SJ
SA J's updateReviewer Update
25 Jun 2024, 16:22I cannot wait until next year until I get a response, I will lodge a complaint with the NCR ombudsman.
I am not going to allow the R1000 something deduction, I never instructed anyone to deduct such an amount.
I am not going to allow the R1000 something deduction, I never instructed anyone to deduct such an amount.
SJ
SA J's update25 Jun 2024, 16:22
Reviewer Update
I cannot wait until next year until I get a response, I will lodge a complaint with the NCR ombudsman.
I am not going to allow the R1000 something deduction, I never instructed anyone to deduct such an amount.
I am not going to allow the R1000 something deduction, I never instructed anyone to deduct such an amount.
SJ
SA J's updateReviewer Update
25 Jun 2024, 16:26I have communicated it on the complaints email last week but still no response. I have contacted Sowetan newspaper to assist with the publishing.
SJ
SA J's update25 Jun 2024, 16:26
Reviewer Update
I have communicated it on the complaints email last week but still no response. I have contacted Sowetan newspaper to assist with the publishing.
RCS's replyOfficial
25 Jun 2024, 16:57 Good day SA Jackson,
I have tried to make contact; however, you dropped the call so we can provide assistance.
Our collection department is still investigating feedback will be provided soonest
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
I have tried to make contact; however, you dropped the call so we can provide assistance.
Our collection department is still investigating feedback will be provided soonest
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply25 Jun 2024, 16:57
Official
Good day SA Jackson,
I have tried to make contact; however, you dropped the call so we can provide assistance.
Our collection department is still investigating feedback will be provided soonest
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
I have tried to make contact; however, you dropped the call so we can provide assistance.
Our collection department is still investigating feedback will be provided soonest
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
SJ
SA J's updateReviewer Update
25 Jun 2024, 17:19They are still investigating but I'm receiving Sms's of an amount of R1000 something that will be deducted??? How is it possible to me send me such Sms's but it's still under investigation??? I was promised that it will be communicated with the collections department not to call or send such Sms's until it's resolved!!!!
SJ
SA J's update25 Jun 2024, 17:19
Reviewer Update
They are still investigating but I'm receiving Sms's of an amount of R1000 something that will be deducted??? How is it possible to me send me such Sms's but it's still under investigation??? I was promised that it will be communicated with the collections department not to call or send such Sms's until it's resolved!!!!
RCS's replyOfficial
26 Jun 2024, 08:57Good day SA Jackson, you will be contacted today with feedback.
RCS's reply26 Jun 2024, 08:57
Official
Good day SA Jackson, you will be contacted today with feedback.
SJ
SA J's updateReviewer Update
27 Jun 2024, 07:40The R1081 that was deducted today must be refunded today, I do not want to hear any stories. I need the details of the person who made this arrangement because I never agreed to this amount!!!!
SJ
SA J's update27 Jun 2024, 07:40
Reviewer Update
The R1081 that was deducted today must be refunded today, I do not want to hear any stories. I need the details of the person who made this arrangement because I never agreed to this amount!!!!
RCS's replyOfficial
27 Jun 2024, 09:36 Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
RCS's reply27 Jun 2024, 09:36
Official
Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,
RCS Group
SJ
SA J's updateReviewer Update
12 Jul 2024, 09:10I am sick and tired now.. I have been receiving 5 ****en calls since 08:11 this morning from *** number. How long will it take for yall to investigate???????
SJ
SA J's update12 Jul 2024, 09:10
Reviewer Update
I am sick and tired now.. I have been receiving 5 ****en calls since 08:11 this morning from *** number. How long will it take for yall to investigate???????
SJ
SA J's updateReviewer Update
17 Jul 2024, 10:28Again a lady by the name of Andrea called now and told me ****, yall are taking me for a ride!!!! I'm ****en, ****en, ****en still waiting for a response!!! Yall will know me, after this!!! I will make contact with a journalist now!!!
SJ
SA J's update17 Jul 2024, 10:28
Reviewer Update
Again a lady by the name of Andrea called now and told me ****, yall are taking me for a ride!!!! I'm ****en, ****en, ****en still waiting for a response!!! Yall will know me, after this!!! I will make contact with a journalist now!!!
RCS's replyOfficial
17 Jul 2024, 10:43Hi Sherees Appel, we will contact the relevant team and sort out the issue for you. We apologize for the delay.
RCS's reply17 Jul 2024, 10:43
Official
Hi Sherees Appel, we will contact the relevant team and sort out the issue for you. We apologize for the delay.
SJ
SA J's updateReviewer Update
17 Jul 2024, 11:14This is unacceptable!!!
SJ
SA J's update17 Jul 2024, 11:14
Reviewer Update
This is unacceptable!!!
RCS's replyOfficial
17 Jul 2024, 11:22Hi Sherees Appel, we will resolve this for you and advise when it's done.
RCS's reply17 Jul 2024, 11:22
Official
Hi Sherees Appel, we will resolve this for you and advise when it's done.
SJ
SA J's updateReviewer Update
12 Aug 2024, 17:35I am highly irritated and irrate with the phone calls from Black & Associates. So I have been handed over but I'm still waiting for the outcome on your investigation!!!!! Are you daring me to do whatever I'm supposed to do??? Yall are playing
SJ
SA J's update12 Aug 2024, 17:35
Reviewer Update
I am highly irritated and irrate with the phone calls from Black & Associates. So I have been handed over but I'm still waiting for the outcome on your investigation!!!!! Are you daring me to do whatever I'm supposed to do??? Yall are playing
SJ
SA J's updateReviewer Update
20 Aug 2024, 17:22I'm ****en still waiting for your feedback?????
SJ
SA J's update20 Aug 2024, 17:22
Reviewer Update
I'm ****en still waiting for your feedback?????