******* service

A few months back I received confirmation from an agent (Nangamso) that my account was being cleared after a ***** investigation by RCS. I was on a call with another agent a few weeks back and they promised that they would follow up with the ***** department but they couldn't give me concrete timelines. This has been an ongoing saga for the past year and seemingly no one is in a hurry to attend to it despite me being unfairly blacklisted and my life being affected. Does anyone actually care at RCS?