Seriously? A whole month to close an account after fully paid Makro RCS card?

I paid the settlement amount on my Makro RCS account card on 8 October 2018 and sent the proof of payment by e-mail on the 9th of October 2018. In this e-mail I also asked that the account be closed and the credit bureau be updated. I settled and closed a few accounts to improve my credit score to maximise my chances to apply for a Home Loan. The application cannot go forward until I receive a letter from Makro/RCS that the account has been closed. After many a phone call they sent me the following on 23 October 2018 (two weeks after I made full payment): “Dear Mrs Enslin

Re: Closure Request: Account Number ********** ********** 42452

We refer to your request to close your Makro account and wish to advise as follows:

Your account currently reflects a R0.00 balance Your account will be closed at our next statement month end i.e. 12/11/2018

Should you decide not to close your account, we would appreciate it if you could notify us telephonically by the 12/11/2018

We value you as a customer and regret to lose you, however would like to take this opportunity to thank you for your support.” They mean to tell me it will take a whole month to close an account that was opened in a day or two? So on the same day I responded with this: “Please just close the account today. This letter is not good enough for ‘BANK’ Home Loans or myself. I do not wish to change my mind on closing this account and need to go forward with my home loan application! I expect a reply within the hour or I will have to go to hellopeter.com as advised by my bond originator – I see there are many complaints of this nature for Makro and RCS.” Another two days later and I have still had no response from RCS or Makro and will spend the rest of my day to find out if what they are doing is lawful. I definitely know that what they are doing is disrespectful to my time and holding up my life. I will never deal with RCS ever again and strongly advise that no else does either.