LS
Lynne S
1 reviews | Active since Mar 2020
26 Jun 2019, 09:11
Self service is horrible, never works
Good morning RCS,
I have been trying to reset the password on my self service for quite a while. Unfortunately your customer service and your app and website are TERRIBLE. All that I want is to log in to self service and to a cash back BUT YOU TAKE FOR EVER TO GET BACK TO ME. PLEASE CONTACT ME URGENTLY.
Helpful (0)
Replies (8)0
Replies (8)
RCS's replyOfficial
26 Jun 2019, 17:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply26 Jun 2019, 17:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
27 Jun 2019, 11:21Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply27 Jun 2019, 11:21
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
LS
Lynne S's updateReviewer Update
27 Jun 2019, 11:32HOW HAS IT BEEN RESOLVED???
NOBODY HAS CONTACTED ME???
NOBODY HAS CONTACTED ME???
LS
Lynne S's update27 Jun 2019, 11:32
Reviewer Update
HOW HAS IT BEEN RESOLVED???
NOBODY HAS CONTACTED ME???
NOBODY HAS CONTACTED ME???
LS
Lynne S's updateReviewer Update
27 Jun 2019, 13:34thank you however what about the rest of my complaint? I still cannot log into self service on my computer??
LS
Lynne S's update27 Jun 2019, 13:34
Reviewer Update
thank you however what about the rest of my complaint? I still cannot log into self service on my computer??
LS
Lynne S's updateReviewer Update
27 Jun 2019, 13:49YOU ARE NOT READING MY COMPLAINT HERE.
I am not talking about the mobile app SERIOUSLY. I am talking about logging on to RCS on my computer. Please contact me to fix the problem.
I am not talking about the mobile app SERIOUSLY. I am talking about logging on to RCS on my computer. Please contact me to fix the problem.
LS
Lynne S's update27 Jun 2019, 13:49
Reviewer Update
YOU ARE NOT READING MY COMPLAINT HERE.
I am not talking about the mobile app SERIOUSLY. I am talking about logging on to RCS on my computer. Please contact me to fix the problem.
I am not talking about the mobile app SERIOUSLY. I am talking about logging on to RCS on my computer. Please contact me to fix the problem.
LS
Lynne S's updateReviewer Update
25 Jul 2019, 16:23I still cannot access my RCS Self Service on a computer AND not my phone. It says: ou have exceeded the number of login/registration attempts, please contact customer service on ***.
WHEN ARE YOU GOING TO HELP ME TO LOG IN??????
WHEN ARE YOU GOING TO HELP ME TO LOG IN??????
LS
Lynne S's update25 Jul 2019, 16:23
Reviewer Update
I still cannot access my RCS Self Service on a computer AND not my phone. It says: ou have exceeded the number of login/registration attempts, please contact customer service on ***.
WHEN ARE YOU GOING TO HELP ME TO LOG IN??????
WHEN ARE YOU GOING TO HELP ME TO LOG IN??????
LS
Lynne S's updateReviewer Update
29 Jul 2019, 08:35Hello, as always I have not received an SMS from you.
I phoned your call center on Friday who advised that the service is not working and they cannot tell me for sure when it will be working.
I have been struggling for several months to get a straight answer out of RCS when the service will be working again?
I phoned your call center on Friday who advised that the service is not working and they cannot tell me for sure when it will be working.
I have been struggling for several months to get a straight answer out of RCS when the service will be working again?
LS
Lynne S's update29 Jul 2019, 08:35
Reviewer Update
Hello, as always I have not received an SMS from you.
I phoned your call center on Friday who advised that the service is not working and they cannot tell me for sure when it will be working.
I have been struggling for several months to get a straight answer out of RCS when the service will be working again?
I phoned your call center on Friday who advised that the service is not working and they cannot tell me for sure when it will be working.
I have been struggling for several months to get a straight answer out of RCS when the service will be working again?
RCS's replyOfficial
30 Jul 2019, 09:03Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply30 Jul 2019, 09:03
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group