********/SETTLEMENT/ACCOUNTS DEPARTMENT

The accounts department is worse than the government. I phoned them in July on the 22nd at 12H30 requesting for a settlement amount which the lady that I spoke with gave me the settlement amount which on the same day I still paid it. On the 24th of July I emailed them on the email address they provide on the statement requesting them to close this account as I paid this account up to date. I received a statement telling me I owe them monthly fees which I felt was unfair as I did pay the settlement. I got correspondence after I spoke with a Sizwe guy telling me I owe them now R146 which I felt why lie to a customer saying you will speak with the accounts manager and then afterwards email me such a letter. On Monday the 16th of September I phoned again RCS telling my story which another lady told me "oh, you need to pay R172 I then ask I want to speak with the manager as this got out of hand now - Ishmail told me indirect I have been black listed and that he will look into it and get back to me which he did not. Today I phoned and yet again they "escalated" the problem. HOW MUCH MUST A PERSON GO THROUGH TO GET YOUR NAME CLEARED AS YOU PAID WHAT WAS TOLD TO YOU TO PAY???????????