TS
Thato S
1 reviews | Active since Jul 2014
21 Apr 2020, 11:14
**** Company
I have settled my account with them, and they owe me credit. I have called the contact centre and sent emails since the end of February 2020, I then received an email stating that they cannot see my last payment, but they sent me a statement during the month of March showing that they owe me. "Good afternoon,
Thank you for your email.
In the 3months bank statement you sent, the R356.70 payment made on the 24 February 2020 and the R6021.03 on the 28 February 2020, does not appear. Please send through the correct bank statement so that we can you refund you.
If you need any further assistance please feel free to contact us on ***or via email ***.
Kind regards,"
Helpful (0)
Replies (1)0
Replies (1)RCS's replyOfficial
21 Apr 2020, 11:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Apr 2020, 11:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
