NR
Ndivhuho R
1 reviews | Active since Sept 2018
13 Jul 2020, 17:37
****
This people are a ****. I have paid with my credit card on Builders warehouse website and now they can't trace the payment I have done on their website and I'm listed for something I have paid. I was requested to send an email to *** which I have and I also have a ref number for it but they don't have the email on their side and I must wait for 14 days while they are investigating the matter
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
14 Jul 2020, 09:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Jul 2020, 09:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NR
Ndivhuho R's updateReviewer Update
14 Jul 2020, 10:57I don't need this card anymore
Your customer service staff are so rude to us . How can one make a payment on your website and you still can't see my payment.
I have sent the statements and still no solution to my problem. I'm closing this account and i'll never advise anyone to use RCS account or open RCS account you will just be inviting problem for yourself. I'm in a situation where i'm now blacklisted for something that i have paid. There's proof and statements. The Builders warehouse website which they use to process payment via card online is just there to **** people their money lie they have done to me.
Your customer service staff are so rude to us . How can one make a payment on your website and you still can't see my payment.
I have sent the statements and still no solution to my problem. I'm closing this account and i'll never advise anyone to use RCS account or open RCS account you will just be inviting problem for yourself. I'm in a situation where i'm now blacklisted for something that i have paid. There's proof and statements. The Builders warehouse website which they use to process payment via card online is just there to **** people their money lie they have done to me.
NR
Ndivhuho R's update14 Jul 2020, 10:57
Reviewer Update
I don't need this card anymore
Your customer service staff are so rude to us . How can one make a payment on your website and you still can't see my payment.
I have sent the statements and still no solution to my problem. I'm closing this account and i'll never advise anyone to use RCS account or open RCS account you will just be inviting problem for yourself. I'm in a situation where i'm now blacklisted for something that i have paid. There's proof and statements. The Builders warehouse website which they use to process payment via card online is just there to **** people their money lie they have done to me.
Your customer service staff are so rude to us . How can one make a payment on your website and you still can't see my payment.
I have sent the statements and still no solution to my problem. I'm closing this account and i'll never advise anyone to use RCS account or open RCS account you will just be inviting problem for yourself. I'm in a situation where i'm now blacklisted for something that i have paid. There's proof and statements. The Builders warehouse website which they use to process payment via card online is just there to **** people their money lie they have done to me.
NR
Ndivhuho R's updateReviewer Update
14 Jul 2020, 16:03Nothing has been done, i have contacted your customer services again they still cant help me. And they are saying i cant speak to your legal or payments department. I must wait for 14 working days and there are no guarantees that after 14 days my matter will be resolved
NR
Ndivhuho R's update14 Jul 2020, 16:03
Reviewer Update
Nothing has been done, i have contacted your customer services again they still cant help me. And they are saying i cant speak to your legal or payments department. I must wait for 14 working days and there are no guarantees that after 14 days my matter will be resolved
NR
Ndivhuho R's updateReviewer Update
15 Jul 2020, 14:53Nobody care in this company, till today i'm still being asked to send a POP for my Pick n pay account that a paid after i was promised that this matter will be resolved within 72 hours. Nobody has bothered to contact me. Today i received another statement with so much interest charged because the money a paid was not allocated to my account. this is ***** and they are ******** people. I have learned my lesson a hard way not to have any account with RCS and i'm warning you out there. If you were thinking of opening RCS account don't or else you will live to regret it. I don't know how much airtime i have spent trying to resolve this matter.
NR
Ndivhuho R's update15 Jul 2020, 14:53
Reviewer Update
Nobody care in this company, till today i'm still being asked to send a POP for my Pick n pay account that a paid after i was promised that this matter will be resolved within 72 hours. Nobody has bothered to contact me. Today i received another statement with so much interest charged because the money a paid was not allocated to my account. this is ***** and they are ******** people. I have learned my lesson a hard way not to have any account with RCS and i'm warning you out there. If you were thinking of opening RCS account don't or else you will live to regret it. I don't know how much airtime i have spent trying to resolve this matter.
NR
Ndivhuho R's updateReviewer Update
11 Aug 2020, 15:27 Good day
For how long do I need to call you people and send emails so that you can remove my name from the credit bureau.
My name is still reflecting negatively and is still showing that my account is in areas for one month after I have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house but i can;t because RCS/Builders are standing in my way.
For how long do I need to call you people and send emails so that you can remove my name from the credit bureau.
My name is still reflecting negatively and is still showing that my account is in areas for one month after I have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house but i can;t because RCS/Builders are standing in my way.
NR
Ndivhuho R's update11 Aug 2020, 15:27
Reviewer Update
Good day
For how long do I need to call you people and send emails so that you can remove my name from the credit bureau.
My name is still reflecting negatively and is still showing that my account is in areas for one month after I have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house but i can;t because RCS/Builders are standing in my way.
For how long do I need to call you people and send emails so that you can remove my name from the credit bureau.
My name is still reflecting negatively and is still showing that my account is in areas for one month after I have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house but i can;t because RCS/Builders are standing in my way.