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Veronica G

1 reviews | Active since Apr 2015

31 Oct 2025, 13:41

Sanlam Money Saver Credit Card - RCS

I send an email with regards to a debit order that was deducted from my account after a EFT payment was made. A Lady phoned me ensuring me that the debit order was cancelled and that the refund forms will be send to me the same day. It has now been 24 hours later. I have send another email with no reply. This refund is going to take around 14 days. This is delaying my payment to other debtors and placing my credit name in jeopardy. Who is taking responsibility for this?

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Replies (3)
RCS
RCS's reply31 Oct 2025, 13:43
Official
Good day Mrs. Veronica Grobler,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,
RCS Group
VG
Veronica G's update10 Nov 2025, 10:46
Reviewer Update
How long will this refund take? A person phoned me last week, we where cut-off. Before we where cut-off I was told that the refund was escalated. Please confirm via email when this will be.
RCS
RCS's reply10 Nov 2025, 10:52
Official
Thank you for bringing this to our attention. 
We are in the process of escalating the issue. 
Regards, 
RCS Cards