TM
Tsholofelo M

1 reviews | Active since Mar 2021

04 Jun 2024, 16:31

RUDE RCS AGENTS!

Ill-informed staff at RCS call you to ask for payments on accounts you’ve already made and on top of that they are rude. I spoke to a very rude gentleman by the name of Jody, who not only demanded I make full payment on an account, but hung up on me after I told him a lady I spoke to from RCS advised me on the amount I should pay. Builders Warehouse should look into this. We cannot be harassed by RCS employers who have no decorum and treat customers poorly. Unfortunately it reflects on Builders Warehouse yet I always get great service in store. Disgusting behaviour from a service provider.

0
Replies (1)
RCS
RCS's reply04 Jun 2024, 17:23
Official
Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group

Best regards,