TN
Thuli N

1 reviews | Active since Mar 2014

14 Mar 2023, 15:08

Rude employee named Ziyanda

I had to urgently phone and report a suspected ********** activity on my husband's card. I did not ask for any information but needed to alert them as my husband had to rush to vodacom as his phone suddenly did not have network. The last time this occurred, his rcs card was ********** used.

We are now in panick mode, had to report this for him as he has no phone and he is not here with me right now to speak on the phone. The lady I spoke to was extremely rude, her name is Ziyanda. She has zero customer care because if she had, she would have atleast noted what I was trying to communicate and politely ask that my husband phone for himself as soon as he can.

They do not give clients an ear but when something goes wrong then the client still suffers. If anyone was planning on getting a rcs cars please don't. You will be subjected to ***** and rude employees

0
Replies (2)
RCS
RCS's reply15 Mar 2023, 13:11
Official
 Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply15 Mar 2023, 13:11
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS