ZA
Zelda A

1 reviews | Active since Aug 2016

09 Mar 2018, 17:41

Rude and ***********

Called 4 times and waited for 20 min each time with no response. Amazingly they are always experiencing unusually high calll volumes On the 5th call I miraculously got through, after a 15 mins wait, only to be 'assisted' by an extreme rude and *********** agent. All I want to do is get my statement to pay my account. Is that too much to ask??

0
Replies (2)
RCS
RCS's reply12 Mar 2018, 15:03
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply16 Mar 2018, 10:32
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS