MB
Magda B

1 reviews | Active since Aug 2017

14 Aug 2017, 14:47

RUDE AND ***********

<p>I have paid my account via EFT and send the proof to their email a couple of times then they send me a sms that my account was not paid. I phoned immediately the peson said the money is there but just not allocated . Just to be phone no from ********** 945 and the man on the other side was rude and impolite. I have never been arrears on my account. No need to be rude. Get manners an learn your people to allocate payments</p>

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Replies (2)
RCS
RCS's reply15 Aug 2017, 14:11
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply15 Aug 2017, 14:28
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS