RSC - INCOMPETENCE

I called RCS numerous times in June 2019, to close my account. Upon, the last call, the consultant informed me that a note had been placed on the system to close my account.

Last week, I conducted a credit report, and was alarmed to discover my 'supposed' closed RCS account was over 90 days in arrears with a bakabce reflecting R34 000, which I owe to RCS.

Upon calling RCS, after this discovery - I was informed my account had not been closed but reflected as been inactive, however, the consultant I spoke with on that day confirmed that a note was placed on the system for my account to be closed.

This issue, has severely affected my credit score, and RCS, are not at all helpful in rectifying this.

They are completely ***********!

I'm at the point of taking legal action against this company!