RSC - Game Store - Unsatisfactory services

I am disgusted at the services of RCS. I currently have a Game store card. With the Game store card a person can only shop at any Game store and no other stores on the RCS group. In May I received 2 sms’s stating that I have made 2 purchases with my Game store card which amounted to over R3000, which I have not made. I then immediately contacted the call centre number provided on the sms ***). They checked the 2 purchases and indicated that it shows on the system that the purchases were made at a USAVE and PICK and PAY in Khayelitsha, which does not form part of the RCS group of stores. The person I spoke to then said that they will refer this matter to the ********** department and it would take 21 days to resolve. They immediately put a block on my Game card and advised that I continue to make my monthly payments. They advised that I am not liable for the payments of the ********** purchases and that I send a certified copy of my ID, an affidavit relating to the ********** purchases, a copy of the front and back of my game card and 3 sample signatures of mine. I was so shocked as my game card is in my possession all the time and is still in my possession so how could these purchases be made when I have the game card on me. So how could these purchases be made without a game card and also at stores that is not on the RCS group. When I went to the police station the police officer that I spoke to for the affidavit indicated that the same thing happened to him with his RCS card. I then sent the required documents and sample signatures to *** on the 31/05/2019. On the 28/06/2019 I contacted RCS again spoke to a Yanga to check whether this had been resolved, he advised that they will send an email with the outcome and sms once resolved. A few months passed by and I received no feedback or resolution. Although I continuously made monthly payments on my game account I still received continuous sms, emails and phone calls stating that my account is in arrears and that no payment was made. I continuously had to explain the situation to the different people that continued to phone me for payment. Every time I spoke to someone they were not aware of the ********** purchases. This became so frustrating as one would think that when you lodge a complaint it would show on the system so why did I need to continuously explain my situation to all the different people that was phoning me and harassing me for payment which I already made but obviously the account was showing in arrears due to the ********** purchases which I refuse to pay for. On the 16/09/2019 I was contacted by Ryan from the collection department. I again explained the situation. He advised that I should phone head office for the ***** on the account. I then contacted Head office on the same day. Spoke to Abigail. Abigail phoned the ***** department while I was holding on. She then indicated to me that the ********** department advised that the dispute was finalised and that they did not do the adjustment yet, however they will do resolve and send me an outcome letter. I asked Abigail how long this will take and she said she will escalate the matte and that I should phone in a week time to find out if it was resolved. I asked for a reference number and she indicated that the reference number is the last 10 digits of my Game account. A few weeks passed and I did not receive any feedback however I still received sms, emails, phone calls stating that I’m in arrears and asking me to make payment once again. On the 16/10/2019 I spoke to a Nuhaa. I held on while she contacted head office. They informed her that the matter was resolved and that I should in the meantime get a card replacement and that they will send an email in the course of the week. She put me through to the ********** department. I spoke to a Caleb. I advised my frustration and my anger towards this matter. I told him I want this resolved the very same day. He indicated that this will be resolved the same day and that he would contact me the same day to confirm that this was done. He asked for my cell number in order for him to contact me that same day to confirm that the adjustment was done. To my disappointment I did not receive any feedback on that day, however the harassment continued for payment to be made although I continued to make monthly payments. A few weeks passed and no feedback once again. On the 06/11/2019 I received a call from Blake and Associates, a debt collection company requesting payment on my account. This was so humiliating as it made me feel so belittled. I feared what my credit rating would be because of this. I once again had to explain myself and the situation. They then requested that I email all my monthly proof of payments which I did. I am left so disappointed and disgusted at RCS and have decided to never ever use any RCS stores and also advise everyone I know of this unsatisfactory services. Now I am just hoping that this will be resolved ASAP. If not, I will be forced to take legal action against RCS.