RSC GAME STORE -********** Case

I settled my account June 2018 and I was told that if I don't purchase with 3 months the account will be closed. I never purchased anything from June on wards so by this Year 2019 my account was supposed to be closed. Until the 29th March 2019 at 12:47 I received an sms thanking ME for purchasing for amount at R5109. At that time I was at work and in Johannesburg. I called the RCS customer service informing them that I received this sms and I never purchase anything from there stores and that I am currently at work. So they put a stop on the card and transferred me the ********** department where I was advised that the purchase was done at a Game store in Tokai Cape Town. I was told to email the ********** with an affidavit, certified copy of my ID and copy of my Game card with my signature. I sent this information the 1st of April 2019 an I called them to confirm that they have received this information. Which they had confirmed that have they received my supporting documents and they will call me back during the that week. The week passed and no one called me. So the following week the 9th April I called again to find out how far they with complain only to find out that only when they call me they start with the investigation. So I asked them why they did not tell in 1st place when I called on the 1st of April 2019 ,I was advised they don’t know ,so I asked to speak to the manager of that department who advised me I must please be patient with them and he will escalated my case . So I was patient with them until I started receiving statements to pay my account. I called again Today to find out what’s happening with my complain and I was told that they s still have not reached my case and I should be aware that name will be report to the credit bureau until my case I has been resolved and they don’t when this will be done . Every time I call they keep on stating that they escalating my query but there is never a feedback from them .

I find it unacceptable that you drop the ball with customer service where people’s money and credit scores are at stake

DON'T DO BUSINESS WITH THE RCS - GROUP STAY AWAY!!!!! They are absolutely useless in every possible sense...be WARNED!! They treat their clients with no respect while the ********* get away and they are FULL of EMPTY PROMISES!!! Just read the reviews of the other complainants about RCS - Financial Services and STAY AWAY!!