1 reviews | Active since Jun 2016
RSC - Game Account Covid-19 Lock Down Relief
I have app**** for payment relief due to nationwide lock down and the uncer*****y of not receiving an income on the 6th of April. After that I received a couple of emails requesting supporting documents which was sent immediately. Other than that absolutely no feedback or correspondence was received from RCS regarding my claim for payment relief. I have been using and paying this Game account of mine for plus minus 10 years. Paying on time and paying for a protection plan all along. Now that I need this protection plan no one assists!!! I didn't pay my account at the end of April. Since then I have received numerous call with regards to my missed payment. Every time I inform the consultant that I have submitted a claim they are shocked and said they will note it on my account. After which I just receive an email asking for all the documentation already sent. I have now been listed on the credit bureaus that I missed a payment which I think is totally unfair seeing that I have app**** for relief well in advance.
I sent weekly emails to request updates and I receive no feedback. I tried phoning and still no one can assist me.
I contacted the accounts department on Friday 22 May 2020 and was told that payment relief was approved for 1 month. Which I would say is allocated to the missed payment end of April. Today, 25 May 2020, I receive a call once again asking when I will be paying my overdue account.
Can someone contact me to get this sorted out once and for all!! Going for 2 months now where I am simply talking to myself.
I have never experienced such a complete lack of customer service!!
More than a week later and still I NO FEEDBACK received!!
I was phoned once again yesterday because of a "missed payment" even though I app**** for relief and I was told over the phone that one month was approved (as per my message above).
I also made a payment yesterday, one installment.
Can someone PLEASE assist with this matter and respond to my complaint sent on the 25th of May 2020.
Thank you
Amanda
More than a week later and still I NO FEEDBACK received!!
I was phoned once again yesterday because of a "missed payment" even though I app**** for relief and I was told over the phone that one month was approved (as per my message above).
I also made a payment yesterday, one installment.
Can someone PLEASE assist with this matter and respond to my complaint sent on the 25th of May 2020.
Thank you
Amanda
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
This complaint HAS NOT BEEN RESOLVED!!!
Just because an email was sent to me which contains the wrong information, does not mean that the complaint has been resolved.
I received an sms stating that I was approved for 1 month payment relief. Funny that I still receive calls and a sms this morning that my account is STILL OVERDUE!!!!
Still no one responds to any emails I send!
Can the correct people please contact me! And please, don't use the excuse that I didn't answer my phone. I answered each and every call received and not one was from someone who was trying to sort out this chaos.
I am waiting...
This complaint HAS NOT BEEN RESOLVED!!!
Just because an email was sent to me which contains the wrong information, does not mean that the complaint has been resolved.
I received an sms stating that I was approved for 1 month payment relief. Funny that I still receive calls and a sms this morning that my account is STILL OVERDUE!!!!
Still no one responds to any emails I send!
Can the correct people please contact me! And please, don't use the excuse that I didn't answer my phone. I answered each and every call received and not one was from someone who was trying to sort out this chaos.
I am waiting...