RSC FAILURE TO CLOSE ACCOUNT

I HAVE REQUESTED RCS TO CLOSE MY ACCOUNT SINCE 13/02/2019 AND I WAS TOLD IT WILL TAKE 36 DAYS TO CLOSE THE ACCOUNT WHICH I WAS OKAY WITH, BUT TO MY SURPRISE I RECEIVED A STATEMENT THEREAFTER AND I WENT TO THE MENLYN DION WIRED STORE, WE CALLED RSC FROM THERE AND I WAS TOLD IT HAS BEEN ESCALATED IN MARCH AND IN APRIL AGAIN, WHICH WAS YESTERDAY WHEN I WENT TO THE STORE. IN EVERY OCCASION I AM GIVEN REFERENCE NUMBERS WITH OUT TURNAROUND TIMES. I AM BEING CHARGED IDIOTIC ADMIN FEES WHEREAS THIS ACCOUNT SHOULD BE CLOSED BY NOW.

MARCH REF NUMBER: ********** 00325 APRIL REF NUMBER: ********** 04336