KM
Kubashen M

1 reviews | Active since Dec 2019

23 Jul 2021, 08:11

Rsc disgrace

Hi RCS and MBD

I have been requesting that my experian credit report be updated continuously from 20 May 2021, it is now more than 2 months and nothing done, I can never get ahold of RCS pathetic call centre and when I call MBD they say that their part is done. I was heavily pregnant with twins and due to the pandemic I was unable to leave my babies in a day care and report to work, I was forced to leave work. I was In a position this year so I called and made arrangements to pay and close the account. WHICH I DID AND I WAS PROMISED A PAID UP LETTER IN 48 HOURS AND ALSO TOLD THAT WOULD BE UPDATED ON CREDIT BUREAUS WOULD BE UPDATED. I WASTED ENOUGH AIRTIME AND TEARS IN TRYING TO RESOLVE THIS WITH YOUR USLESS CUSTOMER SERVICE TEAMS. I AM CURRENTLY TRYING TO BUY A HOME WITH MY HUSBAND AND THIS IS PREVENTING ME FROM DOING SO........ I AM SURE YOU GUYS HAVE ATLEAST 1 COMPETENT PERSON WHO CAN ASSIST ME WITH THIS. ALL MY CREDIT REPORTS STATES MY ACCOUNT IS IN DEFAULT AND BAD DEBT WRITTEN OFF, WHICH IS A BUNCH OF FRIKEN LIES. I WANT THAT ACCOUNT REMOVED FROM MY NAME IMMEDIATELY ON ALL THE CREDIT BUREAUS AND I ALSO WANT MY FRIKEN PAID UP LETTER..... AND SAVE THE STORIES ABOUT 48 HOURS IT'S NOW GOING MORE THAN 2 MONTHS!!!!!!!! DO THIS IMMEDIATELY AND FYI I AM REPORTING YOUR COMPANY TO OBUNDSMAN, AND IF THIS IS NOT RESOLVED IMMEDIATELY I WILL BE SHARING WITH SOCIAL MEDIA

0
Replies (6)
RCS
RCS's reply23 Jul 2021, 08:16
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

KM
Kubashen M's update23 Jul 2021, 09:00
Reviewer Update
I don't want to call, and I heard the escalation story for the past 2 months I WANT THE BUERAUS UPDATED AND MY FRIKEN PAID UP LETTER IMMEDIATELY!!!!
KM
Kubashen M's update25 Jul 2021, 11:37
Reviewer Update
Hi Team RCS

STILL AWAITING AS ALWAYS. PLEASE RESOLVE MY ISSUE!!!!!!!!!!
KM
Kubashen M's update27 Jul 2021, 09:44
Reviewer Update
Hi team RCS, day 5, still awaiting my profile gets updated on credit bureau....... When will somebody ethical assist me. I am trying to buy a home and you guys are daunting to deal with!!!!!!?? I WANT THE CREDIT BUERAUS UPDATED IMMEDIATELY I AM GOING TO REPORT YOUR PATHETIC COMPANY TO THE OBUNDSMAN!!!!!!!!
KM
Kubashen M's update28 Jul 2021, 07:18
Reviewer Update
Hi RCS

Day 6 still waiting!!!!!!!!!
KM
Kubashen M's update03 Aug 2021, 08:06
Reviewer Update
12 Days and you usless company still can't have the decency to fix the problem!!!!!!!!! I will let the obundsman deal with you