RJ
Renier J

1 reviews | Active since Aug 2015

06 Dec 2018, 16:05

RSC Customers Be Warned!

I received a SMS on Monday 3 December 2018 that someone successfully logged into my account. When I phoned the ***** line ********** 522 I was informed that I have no credit available and that someone has requested a full cash withdrawal against my available credit limit. I received another SMS on 4 December 2018 that someone again successfully logged into my account @ 20:03. I immediately phoned the ***, The person answering the call then promised that my account will be blocked so that no ********** transactions can be processed against my account. Currently I cannot sign into the RCS App or the web page due to the fact that a user with email ********** hacked into my account. Now no one is able to assist me at RCS to get access to my account. This person gained access to my account on Monday 3 December 2018. To reduce the risk of this taking place again I have requested my Credit Limit to be reduced but as per the person I spoke to yesterday the call center can only increase limits and not decrease limits. Today (06/12/2018) I have just received a call that from RCS that the following two ********** transactions have been done against my account: R25,000 & R13,000. No one from RSC is now willing to help me resolving this issues. I am transferred from one department to the next with any success.

0
Replies (2)
RCS
RCS's reply07 Dec 2018, 13:26
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply18 Dec 2018, 14:14
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,