RSC CLAIMS DEPARTMENT SERVICES IS DISGUSTING

thank you God i actually received my first response from claims department today after 4 months of sending my claim through, seems like all these RCS only found someone to respond after i went to hello peter and before that they was to bust or short staff as i have numerous emails saying that. I HAVE REQUESTED FOR THE TELEPHONE RECORDING 4 TIMES NOW and no one seems to want to give that to me .... (wonder Y) .and every time i call in i have to repeat the same thing over again as they do not make a note on the account of the person that i had spoken to or what my call was relating to , have to say first time i came across a department so unprofessional . i don't understand how i can the claim is approved for one month when i was at home almost three months-somebody please help me understand that logic when comes to insurance.