******* on refunds

I closed down my account on 8 April 2018 after I had called to ask for the settlement amount. I paid up on 8th April 2018 and on 9th April 2018, I called to close down but I was asked I need to pay outstanding amount of R34.28 before it will be closed which I did. In June 2018, I realised that account is still not closed and when I called I'm being told that there is a credit of R34.28(favourable) but RCS doesn't do refunds for balances less than R70. Reference no. to call is ********** 04732 My fury is didn't the consultant that I spoke to know the exact correct amount that I should have paid when I called on the 9th April 2018 or he intentionally decided to give me an incorrect amount to make me overpay. You would say it's immaterial but how many of such customers out there have such similar cases. You guys are doing this intentionally. You are telling me that you cant refund R34.28 but if I had said that I didn't have R34.28 to pay to close down the account you wouldn't have accepted that. I need my R34.28 please.