ZB
Zoe B
1 reviews | Active since Jan 2018
12 Jul 2022, 18:31
Ridiculously poor service!
I have paid my account in full months ago. RCS/Game confirmed they have deactivated my account but I am being billed with monthly fees. I have asked for a refund as I have paid more than my credit limit. I have been sending emails daily and there's no solution. Honestly, I am fed up. You cannot have high interest rates AND poor customer service.
Helpful (0)
Replies (4)0
Replies (4)ZB
Zoe B's updateReviewer Update
14 Jul 2022, 09:25It's been 2 days since I posted this review and followed up with RCC AGAIN and there's no response from them. Pathetic.
ZB
Zoe B's update14 Jul 2022, 09:25
Reviewer Update
It's been 2 days since I posted this review and followed up with RCC AGAIN and there's no response from them. Pathetic.
RCS's replyOfficial
14 Jul 2022, 17:04Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Jul 2022, 17:04
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
21 Jul 2022, 09:55Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply21 Jul 2022, 09:55
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
ZB
Zoe B's updateReviewer Update
21 Jul 2022, 11:07Good day,
The outcome was as follow - You have made a mistake on my statement and therefore do not owe me a refund. My account will only closed on the 12th of next month even though I have requested and got confirmation of the closure months ago.
I look forward to this account being closed.
Thanks.
The outcome was as follow - You have made a mistake on my statement and therefore do not owe me a refund. My account will only closed on the 12th of next month even though I have requested and got confirmation of the closure months ago.
I look forward to this account being closed.
Thanks.
ZB
Zoe B's update21 Jul 2022, 11:07
Reviewer Update
Good day,
The outcome was as follow - You have made a mistake on my statement and therefore do not owe me a refund. My account will only closed on the 12th of next month even though I have requested and got confirmation of the closure months ago.
I look forward to this account being closed.
Thanks.
The outcome was as follow - You have made a mistake on my statement and therefore do not owe me a refund. My account will only closed on the 12th of next month even though I have requested and got confirmation of the closure months ago.
I look forward to this account being closed.
Thanks.