BH
Burton H
1 reviews | Active since Nov 2013
03 Nov 2025, 09:30
Ridiculous SLA's for my won money to be refunded
I am honestly appalled at RCS. I respect that there are SLA's in place for a reason but this is just ridiculous. I recently found out that Hollard had still been debiting my Edgars account for my late father after I had claimed for it in 2022. I am awaiting my refund and now they are telling me that a refund takes 7 to 14 working days which I find completely unacceptable as these are my funds. I WOULD LIKE MY FUNDS IN THE NEXT 48 HOURS AS IT IS MY MONEY AND I AM ENTITLED TO IT!!
Helpful (0)
Replies (10)0
Replies (10)
RCS's replyOfficial
03 Nov 2025, 09:33Good day, Burton,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply03 Nov 2025, 09:33
Official
Good day, Burton,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
BH
Burton H's updateReviewer Update
05 Nov 2025, 08:25Complaint logged on Monday and to date, no update, no feedback, no money, no nothing. This is pathetic honestly
BH
Burton H's update05 Nov 2025, 08:25
Reviewer Update
Complaint logged on Monday and to date, no update, no feedback, no money, no nothing. This is pathetic honestly
RCS's replyOfficial
05 Nov 2025, 08:38Hi Burton,
We are currently working on your complaint.
Regards,
RCS Cards
We are currently working on your complaint.
Regards,
RCS Cards
RCS's reply05 Nov 2025, 08:38
Official
Hi Burton,
We are currently working on your complaint.
Regards,
RCS Cards
We are currently working on your complaint.
Regards,
RCS Cards
BH
Burton H's updateReviewer Update
10 Nov 2025, 10:03Good Day,
Can I please have an update as I have logged this complaint last Monday and I have not heard anything since?
Can I please have an update as I have logged this complaint last Monday and I have not heard anything since?
BH
Burton H's update10 Nov 2025, 10:03
Reviewer Update
Good Day,
Can I please have an update as I have logged this complaint last Monday and I have not heard anything since?
Can I please have an update as I have logged this complaint last Monday and I have not heard anything since?
RCS's replyOfficial
10 Nov 2025, 10:17Good day, Burton,
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
Regards,
RCS Cards
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
Regards,
RCS Cards
RCS's reply10 Nov 2025, 10:17
Official
Good day, Burton,
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
Regards,
RCS Cards
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
Regards,
RCS Cards
BH
Burton H's updateReviewer Update
10 Nov 2025, 12:52I fail to understand what needs to be investigated? My account is close to R6000 in advance and I have submitted proof of my bank account for a refund. You are intentionally dragging this
BH
Burton H's update10 Nov 2025, 12:52
Reviewer Update
I fail to understand what needs to be investigated? My account is close to R6000 in advance and I have submitted proof of my bank account for a refund. You are intentionally dragging this
RCS's replyOfficial
10 Nov 2025, 13:01Good day Burton,
I am trying to make contact with you to advice regarding the refund that is in process.
I am trying to make contact with you to advice regarding the refund that is in process.
RCS's reply10 Nov 2025, 13:01
Official
Good day Burton,
I am trying to make contact with you to advice regarding the refund that is in process.
I am trying to make contact with you to advice regarding the refund that is in process.
BH
Burton H's updateReviewer Update
10 Nov 2025, 13:24Please call me again, was in a meeting
BH
Burton H's update10 Nov 2025, 13:24
Reviewer Update
Please call me again, was in a meeting
RCS's replyOfficial
10 Nov 2025, 13:26Ohk will do.
RCS's reply10 Nov 2025, 13:26
Official
Ohk will do.
RCS's replyOfficial
10 Nov 2025, 13:48Good day Burton,
Feedback has been provided via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Feedback has been provided via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply10 Nov 2025, 13:48
Official
Good day Burton,
Feedback has been provided via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Feedback has been provided via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group