Ridiculous service

I am very much disappointed with RCS's costumer service.

In 2010 I opened an Old Khakhi account which I paid up in 2012. My card got lost and I went to their Galleria branch to report this and I asked them not to issue another card as i did not need the account anyways. Unfortunately for me, I did not know much about accounts and credit I did not request them to close the account.

Five years later I find out that RSC has blacklisted me for R108.00 that was unpaid on my account. Nobody contacted me, I did change my address but my cellphone number and email address remained the same. I phoned them and their call centre agent was rude and could not give a damn about their customers, I had to wait on the phone about 45 minutes for him to check for me if what I am saying is right and also to confirm my details. He then said he would request my statement of account to be emailed to me (within 72 hours), even today I have not received anything .

I then tried other means to get that statement and banking details to settle the account, I sent an email to their customer services on 10 September 2018 they only responded on 25 September. Like, really? What kind of service is this? they do not even acknowledge receipt of your email. I paid the R108.00 and sent them proof of payment on the same day and requested a paid-up letter, even today i have not received any communication from them.

I am really disgusted about the RCS service, it is ridiculous.