MM
Mandie M

1 reviews | Active since Mar 2013

26 May 2023, 10:10

Ridiculous and Humiliating

I have a RCS Pick n Pay store Credit Card Facility. This is the worse service/facility EVER. I pay R5000 into the card and when I want to swipe for R4000 groceries, it declines because according to the it "flagged an alert because it was a large purchase" I have never me a ******** who would steel a card, make a payment on it and then make a purchase on that card for a lesser amount. Needless to say I feel humiliated each time a purchase is declined and I have to ask the store to phone RCS to authorize a payment on my card because the store does not have cellphone reception once you enter the door.

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Replies (1)
RCS
RCS's reply26 May 2023, 10:30
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Kind Regards 

RCS Group