RIDICULOUS ACCOUNT BILLING SYSTEM!

I want to settle my coricroft account which i opened now in December! I cannot get a settlement amount because RCS has not reversed the1036.00 Rand into the card, for a rug that I returned to the Store. The Store consultant and I have been emailing and calling RCS for 3 weeks now, and everytime we do, there is always a 48 hours or a 72 hours waiting period for something or another. I really don't understand what is so difficult in refunding 1036.00 back into YOUR account so I can pay it off! Further more i was told that when after I have paid the Settlement amount it will take 30 DAYS FOR ME TO RECEIVE A LETTER THAT MY ACCOUNT IS CLOSED! WHAT ******* IS THAT!!! I was advised that in order for my to close my account I have to WRITE A LETTER TO RCS to tell them i'm closing this account! I have never heard of anything this Ridiculous in my Life! Can somebody please advise first of all why no one is doing their job! why must I wait 3 weeks for a refund. why must a write a letter to close this STUPID account and why on Earth MUST I WAIT 30 days, a whole month to receive communication that this account is closed? I REALLY DONT UNDERSTAND THIS RIDICULOUSNESS!!!