RETRENCHMENT CLAIM **** SERVICE

I have A GAME and NWJ store card and I was retrenched in December. I submitted my claim in the beginning of January, someone that submitted a week later got feedback before me. I get no updates with regards to whats happening with my claim, I literally have to call these people every wee**** When they give you an account you get approved almost immediately but they can't help you that fast when you need it the most!!