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nathan F
1 reviews | Active since Jun 2015
09 Dec 2020, 11:08
Respond to your Edgar's complaint
Rcs please explain why do I have to pay a R30 extra onto my account whether there is an outstanding balance or if its paid up. What service fee is this, for the plastic card or paying off the purchase fee from Edcon? None of your instore staff or customer service reps can explain it. Only that its RCS rules. I did not sign up for that! Imagine how many pple are getting charged R30 across the country, all the paid up acts (where you pay for a service on a card...) nice racket , better than a pyramid scheme. Well done RCS!
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Replies (2)0
Replies (2)RCS's replyOfficial
09 Dec 2020, 11:14Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply09 Dec 2020, 11:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
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nathan F's updateReviewer Update
21 Dec 2020, 14:36Thanks for your automated response... Still waiting on feedback from a staff member working in "the relevant department"
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nathan F's update21 Dec 2020, 14:36
Reviewer Update
Thanks for your automated response... Still waiting on feedback from a staff member working in "the relevant department"
