Request not honoured

<p>I called RCS yesterday morning requesting a paid up letter and I spoke to a Team Leader and she said the turn around time for the letter is 24 hours, it's been 24 hours and I still have not received the letter so I call again today and the consultant tells me it's actually 48 hours?</p> <p> </p> <p>How can a team leader give me the incorrect information, and why would it take so long to send a client a simple letter, other companies send the letter while the client is on the line with them?</p> <p> </p> <p>I'm very disappointed and actually want to close this account, the service lately has been terrible!</p>