REPEATED SERVICE FAILURE WITH POOR TAT

We were informed that the turnaround time for this matter would be within 48 hours. However, nearly a month later, we are still being asked to resubmit documents that were originally sent in December 2025 and explicitly confirmed by your team as received.

Additionally, we were contacted by a representative who reassured us that the issue was being attended to and would be resolved. Unfortunately, a full week has since passed with no further communication, update, or outcome.

This prolonged delay, combined with repeated requests for already-submitted documentation and the lack of follow-up, is extremely disappointing and falls well below acceptable service standards.

We request an immediate update on the status of this matter, confirmation that all required documents are now on file, and a clear timeline for resolution.