SB
Saleem B

1 reviews | Active since May 2016

15 Aug 2016, 06:18

Repeated Bad Service

<p>Good day</p> <p> </p> <p>It seems RCS is repeating there bad service every time.</p> <p>I made a payment via EFT with set instructions on how to do it via EFT.</p> <p>Currently my account has been suspended.</p> <p>When I noticed that my account has not been updated I tried to contact RCS to find out why.</p> <p>I could not check my account as there system was down.</p> <p>I sent my proof of payment numerous times the past 2 weeks. </p> <p>I also tried contacting them online to no avail.</p> <p>Then I received an email stating that I should forward my proof of payment again.</p> <p>This morning I tried but got a mail delivery fail notification.</p> <p> </p> <p>This is not the 1st time this has happened and unlucky for me things like this remains on your record for future applications</p> <p> </p> <p>I am really disturbed by there service.</p> <p> </p> <p>Please assist me to resolve this issue</p> <p> </p> <p>Thank You</p> <p>Ricardo Bugan</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
RCS
RCS's reply15 Aug 2016, 06:39
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply17 Aug 2016, 13:01
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,