GJ
GARTH J
1 reviews | Active since Jul 2021
15 Jul 2021, 08:44
Remove the account from bureau
Good day,
I am in the process of applying for a homeloan, I have been advised of an account with the following details on my bureau Foschini(RCS) I previously years ago had a RCS account and an American Swiss account that was both closed. This particular account that shows on my credit bureau shows that it was opened in 1981. This prior to me even being born. I have spoken to the call centre agent who provided me with email address that are incorrect and does not go through. This is really ridiculous an hindering me to apply for a loan. Please remove this from my record as I have no knowledge of this details.
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Replies (2)
RCS's replyOfficial
15 Jul 2021, 10:23Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Jul 2021, 10:23
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
GJ
GARTH J's updateReviewer Update
03 Aug 2021, 10:06Good day RCS,
To date there has still been no resolution to my query, your team asked me for information more than a week ago which I have provided , I have sent follow up emails and receive no response. Please provide me with the contact details of the CEO for me to forward my concerns to him. This is affecting me purchasing a property.
To date there has still been no resolution to my query, your team asked me for information more than a week ago which I have provided , I have sent follow up emails and receive no response. Please provide me with the contact details of the CEO for me to forward my concerns to him. This is affecting me purchasing a property.
GJ
GARTH J's update03 Aug 2021, 10:06
Reviewer Update
Good day RCS,
To date there has still been no resolution to my query, your team asked me for information more than a week ago which I have provided , I have sent follow up emails and receive no response. Please provide me with the contact details of the CEO for me to forward my concerns to him. This is affecting me purchasing a property.
To date there has still been no resolution to my query, your team asked me for information more than a week ago which I have provided , I have sent follow up emails and receive no response. Please provide me with the contact details of the CEO for me to forward my concerns to him. This is affecting me purchasing a property.