Reimburse

A copious amount of money was **********ly withdrawn from my account in August. I reported the matter and my account was blocked; and investigation was conducted. The investigation lasted a little over two months. Before the ***** happened I was not owing my account. Now during an investigation I received a message saying that my account was overdue, I then paid R500 same month of August, and in September another sms, I paid another R500. The investigation was closed and my account was reimbursed with R9941.

Now I had R1000 in credit in my account. The service fees went off on my account when I made last payment of my account in September to the amount of R189. October I was charged R144, now my account was having about R720 from the R1000 I paid in the two months. I called RCS, I was asked to forward the documents I have attached and that they would get back to me after two weeks...well it has been a month and I have not heard heard anything from them, not even an email to acknowledge receipts of my documents.

I want the money charged on my account to be refunded.