KM
Kealeboga M

1 reviews | Active since Jan 2016

07 Aug 2024, 08:25

Regret opening RCS Cards !

I regret signing up to this company.I made double payments due to system error,to close my account. I paid 9k twice,asked them to close my account even now they haven’t closed or refunded me since I made an enquiry last month n sent proof of payment n requested documents.Now my money is 8k because they are busy chopping it due to monthly interests and not refunding me nor closing the account!I want my money back and I want this account closed!

0
Replies (10)
RCS
RCS's reply07 Aug 2024, 09:02
Official
Good day,

We herewith acknowledge receipt of your complaint.

Feedback will be provided as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS Group
KM
Kealeboga M's update07 Aug 2024, 15:02
Reviewer Update
I got a call from one one of your consultants asking for my statement.I refuse to send my statement because I sent proof of payment a long time ago with my ID,and all documents requested.Why does RCS want to scrutinise my finances when they saw double payment and proof and my request for closure?Why is it hard for you to send me back my money before going deep into my finances wanting to invade my privacy?

You saw a double transaction from a client settling debt,what’s difficult for you to close an account an refund the money due to them?
KM
Kealeboga M's update07 Aug 2024, 15:03
Reviewer Update
Why is it that creditors cannot acknowledge sense of clients loyalty n also return loyalty to extra funds paid…why do you want to go deep into my financial state when I’m settling debt?
KM
Kealeboga M's update07 Aug 2024, 15:05
Reviewer Update
Why do I have to get depression from having debts when I’m trying to settle,why does RCS feel the need to add to my stress?you don’t think we have responsibilities to attend to when you delaying my process of being refunded?
KM
Kealeboga M's update07 Aug 2024, 15:13
Reviewer Update
I am getting another call from RCS asking for my statement to see if I did not reverse the amount…why are they not checking from their statement?why does this company want to dig into my finances.They refuse to close my account and also to refund me and want my statement what kind of money laundering business is this ?can I not get my money back and account closed coz I settled the account?
KM
Kealeboga M's update07 Aug 2024, 15:35
Reviewer Update
Instead of this company paying me back my refund and closing the account they move around cycles!I regret the day I signed up for this
RCS
RCS's reply07 Aug 2024, 15:40
Official
Hi Kealeboga Mmeti 

I can confirm the refund will be paid out tomorrow

Regards

RCS Cards
KM
Kealeboga M's update08 Aug 2024, 15:48
Reviewer Update
Yesterday RCS consultant called and said they will refund me today.No one made an effort to call or even close the account…What is happening?Where is my refund and what happened to the account being closed up?Was it a way to make me keep quite with empty promises?
KM
Kealeboga M's update08 Aug 2024, 15:49
Reviewer Update
My refund still not paid up!
RCS
RCS's reply12 Aug 2024, 15:29
Official
Good day,

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***  Kind regards, RCS Cards